Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us
About our products
Our Aluminium Pieces are the result of a long process. It all starts with a hand made drawing made with ecco pigment and alcohol based ink on heavy duty paper, this gives us a very specific texture with many hues. Once this first step is finished we proceed to make a high resolution scan which will be post processed in order to get to the final clean design, the final shape for the cut out piece will be vectorised after the final design is approved. All this information is printed on a pre treated Dibond plate using cutting the edge technology of our large scale printer. Once the print is finished and ink has dried properly we add a protective layer of high gloss UV protection. This layer is hand rolled, which gives the Aluminium Piece it´s final texture, highlighting the topography of the drawing, giving each piece a unique texture. Finally the Dibond plate is machined to give it its final shape.
Our pieces cannot be replicated 100% acurately as the protective layer is never rolled in the same direction, which makes each piece unique.
We limit the series of our Pieces, and once the series is completed the final files are destroyed.
We offer limited edition prints of some of our designs. For the moment we only offer framed Mini Prints, as this size (180x130 +24mm frame) is what works better for our Artworks. Each print is numbered and signed by the artist, ensuring authenticity.
We take great care in packaging and shipping our products. All items are carefully packaged to protect them during transit, and we use reputable shipping carriers to deliver orders in a timely manner.
Aluminium Pieces are heavily protected inside a heavy duty carboard box and fixed within the box to ensure there is no movement of the piece during transport to avoid scratches or damage to the edges of the piece.
Miniprints are delivered in a tailor made carboard box with the necessary protection to ensure its arrival in perfect condition.
Shipping costs vary depending on the destination and the size/weight of the package. You can find the estimated shipping costs during the checkout process before finalizing your purchase.
Of course, if you don´t know which of our Pieces will suit your space best you can contact us via e-mail at info@darknadal.com .
Please send some pictures of your desired spot and we can make a mockup so you can have a good idea of how the Piece will look.
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
You can reach our customer support team through the contact form on our website, or by sending an email to info@darknadal.com. We will answer as soon as possible.
We offer a one-year warranty on all of our aluminum sculptures and prints, covering any manufacturing defects. In the unlikely event that your item has a defect, please contact our customer support team, and we will work with you to resolve the issue.
In the very unlikely case thet this happens, the Artwork can be returned if client is not satisfied with the product.
After one week hanging in its intended spot, send us a picture and if still not convinced please contact us to manage the return and refund.
Our patented hanging system allows the Aluminium Piece to be rotated freely once it´s hanged, this way you can change the position freely depending on how you want it.
Two screws with a special head are provided in which our hanging system will lay, allowing the Piece to rotate without he need of moving the support screws.
As our Pieces have irregular shapes there is no correct/ incorrect position, they are meant to be freely positioned by the owner.